FAQ's

Find our most frequently asked questions and useful links with more details below.

FAQs

For retail customers:
Returns -If for any reason you are not completely satisfied with your purchase we will give you a money-back guarantee 5 working days from the time you receive the goods. For full terms and conditions please visit our T&C's page here
Warranty - Annabel Trends is proud of its high product standards and unique design features. Our six-month warranty covers our products against defects in materials and workmanship, this excludes general wear and tear, including but not limited to scratches, dents, peeling paint and colour fading. It is at Annabel Trends discretion to offer a suitable replacement if available or an exchange of equal value (please note, shipping fees may be incurred by the customer).

To qualify for the six-month warranty, you must have purchased our product from a retailer within Australia or directly from our website.

For Wholesale stockists, please refer to our T&C's page

We sure do.

You can find replacement lids for the 550ml and 950ml bottles here. They will fit both size bottles. They also come in a small selection of colours to choose from.

Shop replacement lids for The 3.8L Keg Bottle here

Shop replacement lids for The 1.9L Big Bottle here

Please contact us as info@annabeltrends.com and we will happily send one out to you.

As per our packaging, we advise to store your Gummies out of the sun to avoid any shrinkage that may occur when left in hot environments.

If the product was purchased within 30 days, we recommend you contact the retailer you purchased it from directly to assist.

Please retain your receipt as proof of purchase, this may assist with a speedy response to your claim.

If you have found your product to be faulty, please contact the store you purchased from first.

If you have any further queries, please contact us as info@annabeltrends.com

Yes, we do. Our warehouse is located in Burliegh Heads, Gold Coast.

When you get to checkout for your order, you will have the option to choose pick up.

Click and Collect hours are available between 9am and 3pm Monday to Friday (excl. public holidays).
We have parking on site. Enter through the glass sliding doors and up the steps to reception. Make sure to say hello to our friendly Office pups on your way in.

Warehouse Address: 18 Alex Fisher Dr. Burleigh Heads, Qld

Shipping for orders under $150 is a standard $15 fee for most of Australia (excl. WA). WA standard shipping cost is $20.

For Wholesale customers, please visit our terms and conditions for shipping costs. Shipping costs you see at checkout are estimates only.

Unfortunately we don't.

However, we do offer click and collect when you order off our website. You'll find us located in Burleigh Heads, Gold Coast.

To find a local Stockist, please click here

No, we only ship within Australia.

However, if you live in NZ and wish to purchase our products, please contact our NZ agent at info@maytime.co.nz

If you have a discount code, you can enter this once you get to the checkout page, when you come to paying for your order.

Absolutely. Please contact your agent to arrange an appointment. Visits to our showroom are by appointment only. Please contact Andrea at
insideproducts1@optusnet.com.au

If you are not local to the Gold Coast, but would like to see our range of products, please contact your local agent. They will be more than happy to visit you. If you are visiting the GC and would like to visit the showroom, please contact us at info@annabeltrends.com to arrange an appointment.

If you have placed an order for products that are currently unavailable, but are being restocked, they will be placed on Backorder.
Backorders will be sent as a separate order (once available) if the order is over $250 ex GST. Backorders under $250 ex GST will be added to your next order automatically.

For full Terms & Conditions, please follow this link.

Stockists

Find your nearest stockist and store by clicking on the Stockists

Stockists

T&C's

Find more detailed term's and conditions by hitting the link

T&C's

Refunds & Returns

For more detailed information on our refund and returns policy, please follow the link

Refunds & Returns

Wholesale Application

If you would like to apply for a wholesale account, please fill in the form by clicking on Apply

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