Terms & Conditions

Terms & Conditions

About These Terms & Conditions 

In these Terms and Conditions “we” and “us” mean Annabel Trends and “you” means you the customer. These Terms and Conditions together with your order constitute the entire contract between Annabel Trends and you for the supply of products. No other Terms and Conditions will apply. The contract cannot be varied unless we agree to vary it in writing or by email.

Australia Sales Only

We only sell and ship products within Australia. We will not make deliveries outside of Australia except in the case of international wholesales contact us on sales@annabeltrends.com. All prices quoted are in Australian dollars.

Usage And Intellectual Property

Unless otherwise indicated, intellectual property in all information, data, images, logos and trademarks contained on this Website is owned by us and all rights are reserved. You must not copy, reproduce, adapt, transmit, broadcast, make available, redistribute, publish or otherwise deal with any part of this Website without our prior written consent. You must not use any trademarks or logos which appear or are used on this Website. You must not create a link to any part of this Website (other than solely for your own personal domestic purposes) without our prior written consent. We do not warrant that any data obtained through this website is free from computer viruses or other faults or defects. It is your responsibility to ensure that you use appropriate virus scanning software. We will not be liable for any loss or damage caused by any virus transmitted through this website. The content may include registered trade marks, and other trade marks that are otherwise protected by law. Except if expressly authorised, you may not use any of these trademarks, including “Annabel Trends” which is a registered trade mark owned by us.

Description And Availability 

We have done our best to ensure that products have been displayed as accurately as possible. However, please be aware that actual colours you see will depend on your monitor. Whilst we make every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). All products are subject to availability. For Retail customers, if a product is unavailable after the order is made, you shall be informed either by email or by phone as soon as practically possible. If this is the case, you shall be offered a product of similar quality and equivalent price, subject to availability, or a refund will be offered. For Wholesale customers, if any items are out of stock, those items will be placed on backorder, unless the product has been discontinued. Indemnification You agree to indemnify Annabel Trends and its employees, agents, directors, and managers from any damage, loss, or expense (including legal fees and costs) arising out of any breach of these terms and conditions by you or any other liability arising out of your use of the website.

Payment Methods

Public Access: Annabel Trends uses the Shop Pay for its online credit card transactions, Paypal and Afterpay for all other payments. Both provide a safe and secure means of collecting payments via the Internet. For more information about Shop Pay and online credit card payments, please visit https://shop.app/shop-pay. For more information about Paypal and online payments, please visit www.paypal.com.au NB: Delivery is flat rate $20 for WA and $15 for all remaining states and territories (per order) for orders under $150. All prices include GST.

Wholesale Access: Payment for wholesale customer’s remains as per terms and conditions agreed to and signed for by you on credit applications. NB: All prices exclude GST until added at shopping cart’s final total.

Due to ever rising bank merchant and transaction fees, Annabel Trends will be introducing credit card surcharges effective 01 May 2024: 

  • Visa and Mastercard – 1%
  • American Express – 1.7%

If you wish to avoid paying the credit card surcharges, you are able to direct debit the funds into our Bank Account. Bank details are available at the bottom of your invoice. 

 If you wish to avoid paying the credit card surcharges, you are able to direct debit the funds into our Bank Account. Bank details are available at the bottom of your invoice. 

Please do not add your card details to your Web/Shopify account. If a card is added/saved to your Web/Shopify account, you will be charged merchant fees. If you pay on the Website/Shopify, you will be charged additional fees.

  •          Wholesale prices do not include GST.  10% GST applies on all products. Suggested RRP’s do include GST.
  •         Minimum order $300 + GST
  •         QLD/NSW/ACT/VIC – Most orders* over $1000 ex GST will be charged a flat shipping of $50 ex GST
  •         SA – Most orders over $1000* ex GST will be charged a flat shipping of $75 ex GST
  •          TAS/NT – Most orders*over $1000 ex GST will be charged a flat shipping of $100 ex GST
  •         Metro Perth - Most orders* over $1000 ex GST will be charged a flat shipping of $100 ex GST.  The following postcodes are included in the Metro Perth Region:  6000 – 6032/6036/6050-6083/6090-6112/6147-6160/6162-6172.
  •          WA – Country/Remote – Freight will be calculated at time of invoicing.  Once an order is placed, our Sales team will email a freight quote to you.  The order will automatically be sent to Dispatch after 24 hours, if we do not hear otherwise.  
  • **Freight share costs may apply on large orders that require palletisation or on deliveries to remote locations. Please note freight is quoted to business addresses.  Home addresses may incur additional fees**
  • Orders under $1000 ex GST will continue to be charged standard freight pricing.
  • Credit limits are at the discretion of Annabel Trends.
  • Prices, freight restrictions and minimum order amounts may be subject to change without notification

PRICES, CHARGES, FREIGHT RESRICTIONS AND MINIMUMUM AMOUNTS MAY BE SUBJECT TO CHANGE WITHOUT NOTIFICATION.

  

ACCOUNT APPROVAL

·         Please apply for a wholesale account via our website www.annabeltrends.com/pages/wholesale-application

·         Account applications are reviewed and sent to our local Agent for Approval

·         Our Agents monitor area coverage, potential crossovers and whether a region can support additional stockists

·         Your account may be approved with conditions, requiring orders to be approved by your Agent due to existing crossovers

·         Annabel Trends does not offer exclusivity, however we strive to remain fair and equitable in all account approvals.

·         Accounts may be declined by an Agent or Head Office if we feel our brand has suitable representation in a particular area.

FIRST ORDER (upon approval of credit application)

  • Please note maximum credit limit on first order is $2000.
  • With any order valued over $2000, any amount over $2000 must be paid prior to dispatch.
  • If paid to term (as per date shown top righthand corner of invoice), your account will automatically be placed on our standard 30 day from invoice date trade terms for future orders.

        30 DAY FROM INVOICE DATE TERMS (credit application returned)

    • Our terms are strictly 30 days from invoice date.
    • Goods supplied shall be at the risk of the purchaser, from time of delivery of the goods by the Vendor to a carrier or other person for delivery to the purchaser.
    • FURTHER ORDERS will not be despatched if account is in arrears.
    • Annabel Trends reserves the right to charge 2% interest per month on overdue accounts.
    • Continuing to extend these agreed terms will be at the risk of having your account status revert to CASH (proforma – pay before despatch). 

    CASH (Proforma) ACCOUNTS.

    • Cash (Proforma) Orders will not be processed into the warehouse until payment in full has been received.
    • If product paid for is not available (out of stock) at time of despatch, your account will register a credit.  Product will be despatched when it becomes available, or credit amount can be used with subsequent orders.   Upon request, credit amount can be re-directed back into the customers preferred bank account – email accounts@annabeltrends.com
    • Cash (Proforma) Orders will be cancelled if payment is not received within 7 days from initial emailed notification.
    • Annabel Trends reserves the right to terminate any account, should Cash (Proforma) orders be continually cancelled.

    ONLINE ACCOUNTS

    • Contact tahnie@annabeltrends.com for special Terms & Conditions

    • PLACING ORDERS

       

      For orders placed through your agent or our website – you will automatically receive email copies.  Please check these orders and report any discrepancies immediately to your agent or sales@annabeltrends.com   Orders placed are considered true and rightful.                                                                                              

      Backordered Products (Product not available at time of order being despatched.

      • Product not sent in an order due to availability will be supplied as a separate order if total amount is over $250 ex GST. With proforma accounts, order will be sent if over $250 and the money is on file.  Otherwise, once available these products will be sent with next order, unless otherwise instructed. If original order was over $1000 ex GST, the back order will be sent freight free.
      • If a customer requests a back order to be sent under the $250 ex GST amount, a freight charge will apply. 
      • If you do not wish to receive back order, you must advise Annabel Trends in writing.                                                                  

    Delivery Policy

    Retail Customers: After ordering online, you will receive an email confirmation from Annabel Trends from Shop Pay, Afterpay or Paypal containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Aus Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@annabeltrends.com. Any order placed by you is in effect an offer by you to purchase a product for the total price (including delivery and other charges) specified in this website. Your contract with Annabel Trends will only come into existence when you have fully paid for your order, your order has been accepted and your receipt has been confirmed.

    Wholesale Customers: After ordering online, you will receive an email confirmation from Annabel Trends containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Any order placed by you is in effect an offer by you to purchase a product for the total price (including delivery and other charges) specified in this website. Delivery is by our freight carrier. Freight is based on cost to Annabel Trends.

    Claims and Returns

    Retail Customers

    • If for any reason you are not completely satisfied with your purchase we will give you a money-back guarantee 5 working days from the time you receive the goods.
    • Please email us at info@annabeltrends.com within that time if you are not satisfied with your purchase so that we can resolve any problems
    • In order to be eligible for a refund, goods must be returned at your own cost to head office.
    • This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition.
    • All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Annabel Trends will not be responsible for parcels lost or damaged in transit if you choose not to insure.

    Wholesale Customers

    • The customer is responsible for the entire shipment, as-is, once the receipt of goods has been signed/accepted from a freight company. Any discrepancies should be noted on the bill of lading prior to accepting the delivery.
    • Claims for faulty goods, shortages or errors in shipments must be made within seven (7) days of invoice date, in writing to your agent or sales@annabeltrends.com
    • No returns for credit or replacement will be accepted without prior authorisation from Annabel Trends.

    •          Any claims/returns requested after the 7-day period are at the discretion of Annabel Trends.

    •          Sale stock is nonrefundable and cannot be returned due to change of mind.

    • If Annabel Trends has agreed in writing to accept returned goods – these are to be in sellable condition and returned to our warehouse at the expense of the applicant.  Annabel Trends reserves the right to charge a handling/restocking fee of 5% of total goods returned.  In short, please choose product carefully, as we do not support CHANGE of MIND on product.
    • Photos of faulty or damaged product may be required, prior to any claim being processed.
    • Annabel Trends does not offer product for SALE OR RETURN (Consignment).
    • All goods remain the property of Annabel Trends until paid for in full.

    PRODUCT WARRANTY (consumer)

    Annabel Trends is proud of its high product standards and unique design features. Our six-month warranty covers our products against defects in materials and workmanship, this excludes general wear and tear, including but not limited to scratches, dents, peeling paint and colour fading. It is at Annabel Trends discretion to offer a suitable replacement if available or an exchange of equal value (please note, shipping fees may be incurred by the customer).

     

    To qualify for the six-month warranty, you must have purchased our product from a retailer within Australia or directly from our website.

    AS PER THE GUIDELINES OF AUSTRALIAN CONSUMER LAW

    • If the product was purchased within 30 days, we recommend you contact the retailer you purchased it from directly to assist.
    • Please retain your receipt as proof of purchase, this may assist with a speedy response to your claim.

     

    PAYMENTS

    ACCOUNT PAYMENTS CAN BE MADE BY: EFT- BANK: Bendigo, BSB 633-000, Account No. 1215 44498

    CREDIT CARD - Phone 07 5593 4755 or email sales@annabeltrends.com – credit card surcharges apply

    POSTAL ADDRESS: PO BOX 2830 BURLEIGH BC, QLD 4220

    ANNABEL TRENDS CONTACT DETAILS:

    Ph (07) 5593 4755 EMAIL: sales@annabeltrends.com WEBSITE www.annabeltrends.com