Refund & Returns Policy

Refund & Returns Policy

Retail Customers

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not accept returns for items that were purchased from one of our Retail Stockists. Please contact the store you purchased from originally for any returns or exchanges.

You can contact us at info@annabeltrends.com for further information. Please note that returns will need to be sent to the following address: 18 Alex Fisher Dr. Burleigh Heads. QLD 4220. Australia 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@annabeltrends.com.

How to make a return:  simply click on your Account at the top right hand corner of your screen, click on the order and select the items that you wish to return and follow the steps.

Wholesale Customers

  • The customer is responsible for the entire shipment, as-is, once the receipt of goods has been signed/accepted from a freight company. Any discrepancies should be noted on the bill of lading prior to accepting the delivery.
  • Claims for faulty goods, shortages or errors in shipments must be made within seven (7) days of invoice date, in writing to your agent or sales@annabeltrends.com
  • No returns for credit or replacement will be accepted without prior authorisation from Annabel Trends.
  • If Annabel Trends has agreed in writing to accept returned goods – these are to be in sellable condition and returned to our warehouse at the expense of the applicant.  Annabel Trends reserves the right to charge a handling/restocking fee of 5% of total goods returned.  In short, please choose product carefully, as we do not support CHANGE of MIND on product.
  • Photos of faulty or damaged product may be required, prior to any claim being processed.
  • Annabel Trends does not offer product for SALE OR RETURN (Consignment).
  • All goods remain the property of Annabel Trends until paid for in full.

PRODUCT WARRANTY (consumer)

Annabel Trends is proud of its high product standards and unique design features. Our six-month warranty covers our products against defects in materials and workmanship, this excludes general wear and tear, including but not limited to scratches, dents, peeling paint and colour fading. It is at Annabel Trends discretion to offer a suitable replacement if available or an exchange of equal value (please note, shipping fees may be incurred by the customer).

To qualify for the six-month warranty, you must have purchased our product from a retailer within Australia or directly from our website.

AS PER THE GUIDELINES OF AUSTRALIAN CONSUMER LAW

  • If the product was purchased within 30 days, we recommend you contact the retailer you purchased it from directly to assist.
  • Please retain your receipt as proof of purchase, this may assist with a speedy response to your claim.